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Getting Started with Spot AI

  • Updated
 

Spot AI Introduction

Salutations from Spot AI! This article will help guide you through setting up and managing the Spot AI Appliance, Dashboard, and more. Spot AI provides the use of a single dashboard to access video from all your locations and cameras, simplifying access while ensuring security.

 

Things to know

The Spot Appliance doesn't require any physical access to the box in order to set up the cameras and configure them, it just needs power and a working network connection. The Appliance pulls an IP through DHCP in order to reach out to the Internet. As long as the Appliance can get to the internet and the upstream firewall rules are configured to allow access, as listed in the article Upstream Firewall Configuration Information, your appliance will be able to communicate to the Spot Dashboard.

If DHCP is not enabled or there is no internet access available at the time the appliance is installed, it is also pre-configured with two static IP addresses per network port. Spot AI Support can provide this information.

All configurations for the Appliance and cameras can be set up in the Dashboard once the Appliance is online. A Dashboard account will be created by Spot AI and an email sent out for setup. 

 

Things you will need

  • The package from Spot containing: the appliance, power cable, and network cables.
  • A computer with internet access to configure the Dashboard.
  • A Spot AI dashboard account (Contact Spot AI Support if you didn't receive this by email)

 

Setup the Appliance and connect it to the Dashboard

  • This article walks through adding a location, setting up the appliance, and bringing it online.
  • For recommended network topologies when setting up Spot, check out this article.

Note: If you are setting up multiple physical locations, it is best to create multiple Dashboard Locations, one for each physical location.

Advanced Appliance Configurations

Most users don't need this, but just in case.

  • If you need to set a static IP on an interface of the appliance, refer to this article.
  • For configuring dual network interface cards (NIC), check out this article.
  • If there is a need to have multiple VLANs on one interface of the appliance, please reach out to Spot AI Support to make a request.
  • If there is a need to access the local troubleshooting page of the appliance, please refer to this article.

Troubleshooting Appliance

If you run into issues while bringing the appliance online, check out this article for troubleshooting assistance.

 

Connecting cameras and existing NVRs to the Appliance

Connecting cameras directly will give the best experience, but if an existing NVR supports RTSP, we can pull video from those as well.

Advanced Camera Configurations

  • For using the appliance as an NTP server for cameras, refer to this article.

Managing Dashboard Access

  • To add users and admins to the Dashboard, see this article.
  • If you use Single Sign-on, you can check out this article for info on setting that up with Spot AI.

Additional help, guides, and more

  • For additional articles and guides, check out our help center at help.spot.ai.
  • If you need assistance from Support, reach out to Spot AI Support.
  

We hope this article was useful to you, please leave us a comment or feedback as it will help us improve our customer support center.

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